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This Refund Policy explains how refunds work for orders placed through the Buildfollows SMM panel. Please review this policy before purchasing any service to understand your eligibility and refund process.
Last updated: April 2026 – Effective date: April 2026
Buildfollows processes millions of orders every year. We deliver fast, reliable results across Instagram, YouTube, TikTok, Facebook, Telegram, LinkedIn, Spotify, and more.
When something goes wrong on our end, we fix it. If we cannot fix it, we refund it. That is our commitment to every user on the platform.
You are eligible for a refund or account credit in the following situations.
Your order was not delivered. You qualify for a full refund to your account balance or your original payment method if you placed an order and no delivery started within the expected timeframe for that service.
Your order was partially delivered. We refund the undelivered portion to your account balance if we delivered only part of your order and cannot complete the remainder.
You were charged incorrectly. We correct it and refund the difference if a technical error caused a duplicate charge or an incorrect deduction from your account balance.
The service you ordered is no longer available. We issue a full refund if we discontinue a service after you have paid for it and your order has not started.
Refunds are not available in every situation. The following cases do not qualify for a refund.
Your account or profile is private. Many of our services require your social media profile or post to be public at the time of ordering. We cannot deliver the service if your profile is private. We do not issue refunds for orders that fail due to a private account unless you notify us within 1 hour of placing the order.
You entered an incorrect URL. We cannot issue a refund if you submit the wrong profile link or post URL when submitting your order and delivery is made to that URL. Always double-check your link before confirming.
You changed your username or deleted your post after ordering. If you change your username, delete your post, or make your account private after placing an order, we cannot guarantee delivery or issue a refund for any undelivered portion.
The order is already complete. It is not eligible for a refund once an order is fully delivered. All sales of completed orders are final.
You changed your mind. Because you decided you no longer want the service, we do not issue refunds for completed or in-progress orders.
Drops after delivery. Social media networks sometimes remove followers, likes, or views after delivery. This is outside our control. We provide a refill guarantee for eligible services instead of a refund for drops. Check the service details before ordering to confirm if refill is available.
A refill guarantee means that if the followers, likes, or views you receive drop below the quantity you ordered within the guarantee period, we top them back up at no extra charge.
Refill guarantees are available on selected services. The guarantee period and eligibility vary by service. You can see whether a service offers a refill guarantee in the service details on your dashboard.
To request a refill, open a help ticket at buildfollows.com/contact-us and include your order ID and the current count. Our team processes refill requests within 24 to 48 hours.
Buildfollows issues refunds in two ways depending on the situation.
Account balance refund. In most cases, refunds go back to your Buildfollows account balance. You can use this balance to place new orders immediately. Account balance refunds are processed within 24 hours.
Original payment option refund. In specific cases where an order never started and the full deposit amount needs to be returned, we process a refund to your original payment option. This takes 5 to 10 business days depending on your payment provider. We apply this only in cases of significant billing errors or service unavailability.
Open a help ticket and our team will explain your options if you are unsure which type of refund applies to your situation.
Follow these steps to submit a refund request.
Step 1: Gather your order details. Find your order ID in your Buildfollows dashboard. Note the service name, the URL you submitted, and the date of the order.
Step 2: Reach our support team. Visit buildfollows.com/contact-us or email support@buildfollows.com. Include your order ID, the issue you experienced, and a screenshot if possible.
Step 3: Wait for our review. Our team reviews all refund requests within 24 to 48 hours. We may ask for additional information to verify the issue.
Step 4: Receive your refund. Account balance refunds are applied immediately once approved. Payment option refunds take 5 to 10 business days.
We do not process refund requests sent through social media, live chat tools, or unofficial channels. All requests must go through buildfollows.com/contact-us or support@buildfollows.com.
Your account will be suspended pending investigation if you file a chargeback or payment dispute with your bank or payment provider before contacting Buildfollows.
We strongly encourage you to reach us first. Most issues are resolved within 24 to 48 hours. Chargebacks cause delays for both sides and can result in permanent account termination if found to be fraudulent.
Report it immediately at buildfollows.com/contact-us so we can investigate and secure your account if you believe an unauthorized payment was made using your account.
We update this Refund Policy when our practices change or when required by law. All updates appear on this page with a revised "Last updated" date at the top.
We recommend reviewing this page before placing large or high-volume orders so you are always aware of the current refund terms.
For any refund requests or questions about this policy, reach the Buildfollows support staff through the channels below.
We respond to all refund queries within 24 to 48 hours.
Find answers to popular questions about Buildfollows's refund policy, eligibility, and how to request a refund.
Account balance refunds are applied within 24 hours of approval. Refunds to your original payment option take 5 to 10 business days depending on your bank or payment provider.
Drops after full delivery are not eligible for a refund. However, many of our services offer a refill guarantee. Open a help ticket with your order ID and we will top up the count at no charge if your service includes a refill.
Get in touch immediately at buildfollows.com/contact-us and we will cancel it and credit your account balance if your order has not started yet. We cannot cancel or redirect it once an order is in progress.
Some services have a gradual delivery period. Check your order status in the dashboard first. Contact support with your order ID and a screenshot if the issue persists after the expected delivery window. We will investigate and issue a refund or refill if there is a confirmed delivery failure.
Reseller and API orders follow the same refund policy. We refund the undelivered portion to your account balance if a service fails to deliver. We do not issue cash refunds for partially completed reseller orders.
No. Account balance is non-transferable and cannot be withdrawn as cash. It can only be used to place orders on buildfollows.com.
